Managed Properties
If the property you move into is managed by us please read this section so you know what to do in any situation.
Maintenance Issues
Rockett Home Rentals uses a fantastic 24 hour, online maintenance reporting system to log any maintenance issues.
Watch the video to find out how Fixflo works.
Request a Repair
If you are residing in one of our managed properties and have a maintenance issue you wish to make us aware of, please click the icon below to report the issue. Save the link in your favourites so that you can easily report problems in the future.
Maintenance reports sent this way will always take higher priority than those sent via email or given over the phone.
We will then instruct one of our contractors to head out to your property; they can either enter with keys from our office or meet you there.
Out of Hours Emergency Maintenance
Following your report, you will receive an SMS and email with a link to connect you to the tradesperson. Please click on the link from your smart phone when you are with the issue and have good Wi-Fi signal. We will be sharing your phone number and email address with the software provider purely for the purpose of providing you with this service and identification at the time of a report.
Property Visits
We carry out property visits up to twice a year to take a look at the condition of the property and any recent maintenance works which have taken place. It also provides a great opportunity to ask about your plans in the property with regards to your tenancy. Property visits are arranged directly with the tenant at a convenient time for you; please note, however, we are only able to visit properties between 9.00am and 5.30pm Monday to Friday.
Tenancy Renewals
If your tenancy is coming to an end you can either go onto a rolling contract or request to renew your contract. Simply email [email protected] and we will discuss this with your landlord.
