Rockett Home Rentals Limited takes your privacy very seriously. We ask that you read this privacy policy carefully as it contains important information about what to expect when we collect personal information about you and how that may be used. .

This policy applies to information we collect about:

  1. Who is collecting your data?

    Data is collected by Rockett Home Rentals Limited (company no. 4940923) of 1 Silverdale Road, Wolstanton, Newcastle-under-Lyme, Staffordshire, ST5 8BQ.

  2. The information we collect about you

    1. Generally

      When you do business with us, register for our services or enter into a contract with us we may collect the following personal information from you, where the information is relevant to the matter we are dealing with:

      • Name;
      • Postal address, email address and telephone numbers;
      • Date of birth;
      • Family, lifestyle and social circumstances;
      • Financial details and national insurance number; and
      • Business activities of the person whose details we are processing.

      We may also collect information that is referred to as being in a ‘special category’. This could include:

      • Physical or mental health details;
      • Racial or ethnic origin;
      • Religious beliefs or other beliefs of a similar nature;
      • Criminal convictions;
      • Sexual orientation.

      Occasionally we may receive information about you from other sources (such as credit reference agencies) which we will add to the information which we already hold about you in order to help us provide services.

    2. Via our website

      If you visit any website of ours, we may collect the following information: technical information, including the Internet protocol address used to connect your computer to the internet, browser type and version, time zone, browser plug-in types and versions, operating system and platform, information about your visit, including the full Uniform Resource Locators, clickstream to, through and from our site (including date and time), items you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, social networks used to browse to our pages and any phone number used to call us.

  3. Why is your data collected by us?

    We mainly rely on three separate bases to lawfully process your information. Firstly, we may need to process your information in certain ways to provide our services to you. This processing is necessary to perform the contract between us. Secondly, where you have given us consent to use your information in certain ways, we will rely on your consent. Thirdly, in certain cases we may process your information where necessary to further our legitimate interests, where those legitimate interests are not overridden by your rights or interests.

    Occasionally we may rely on other legal bases to process your information such as to protect a user’s vital interests (such as where there is a risk of imminent harm) or to comply with a legal obligation. We may also collect data in order to run credit or fraud checks, prevent and detect crime or meet our legal and regulatory obligations.

    In certain cases you may indicate to us your preferences regarding the frequency, subject matter and/or format of communications. Please contact us for further information.

  4. Who will we share your information with?

    We may share relevant data with our representatives or with debt collection agencies if that is necessary. In certain cases you may indicate to us your preferences regarding disclosure to third parties. Please contact us for further information.

  5. How long will your information be kept?

    We will hold your data for as long as it is required to fulfil our contract with you. After that, it will be held for a period of six years.

  6. Marketing information

    We may wish to provide you with information about other services or products we think may be of interest to you, where that is in your interests. If you would rather not receive this information, please let us know. If you agree to us providing you with marketing information, you can always opt out at a later date.

  7. How do we protect your information?

    We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the internet.

  8. Access to your information and updating and correcting your information

    1. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to info@rocketthomerentals.com or send a letter to Rockett Home Rentals 1 Silverdale Road, Wolstanton, Newcastle-under-Lyme, Staffordshire, ST5 8BQ.
    2. We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address, name or payment details, please let us know the correct details by sending an email to info@rocketthomerentals.com or by sending a letter to Rockett Home Rentals 1 Silverdale Road, Wolstanton, Newcastle-under-Lyme, Staffordshire, ST5 8BQ. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
    3. Rockett Home Rentals oversees our compliance with this privacy policy. If you have any questions about this policy or how we handle your personal information, please contact her. You have the right to make a complaint at any time to the Information Commissioner's Office (“ICO”), the UK supervisory authority for data protection issues. Details are available at https://ico.org.uk/.
  9. Sale of business

    If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

  10. Links to other websites

    Our website may contain links to other websites. This privacy policy only applies to our website so when you link to other websites you should read their own privacy policies.